Claire Rowland

Independent UX/product consultant

Workshop
Fri 26 May, 2017, 14:00

How to Design for the Internet of Things

Designing for connected products/IoT does not necessarily mean learning industrial design, or electronics prototyping. Many of the new opportunities for UX designers to work in IoT may not involve much design for hardware interactions, but designing software services which are enabled by connected devices, such as smart energy meters, sensors and tracking devices.

In this workshop, we’ll explain why working with systems which incorporate hardware is different to working only with software, and equip you with the basic knowledge you need to begin designing for the IoT.

We’ll cover:

  • Why it’s often the service, not the hardware itself, which is the focus of the UX (and often the business model too)
  • What you need to know about the technology: how hardware and network issues have unexpected effects on UX, and the ‘housekeeping’ features you’ll need to help users manage their devices
  • How to design coherent user experiences across systems of distributed devices (interusability)
  • Designing with data: how the characteristics of IoT data shape both value propositions and design

About Claire Rowland

Claire Rowland is an independent UX and product strategy consultant working on internet of things products and services for mainstream consumers. She is the lead author of Designing Connected Products: UX for the Consumer Internet of Things, published by O’Reilly. 

Claire has a particular interest in the use of technology in mundane, everyday activities and taking products from early adopter to mass market audiences. Previously, she worked on energy management and home automation services as the service design manager for AlertMe, a connected home platform provider. Prior to this, she was head of research for the London studio of design consultancy Fjord, where she led Fjord’s involvement in the Smarcos EU consortium researching the interusability of interconnected embedded devices and services.

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