Claire Rowland
Independent UX/product consultant
How to Design for the Internet of Things
Working in IoT/connected products doesn't necessarily involve designing or making physical devices. Whether in smart city applications, energy monitoring, connected home, wearables or industrial applications, many of the emerging opportunities in IoT UX involve designing the software and services which are made possible by new types of hardware.
But while you don't need to learn industrial design, or electronics prototyping, you can't approach IoT projects in quite the same way as conventional software UX.
In this workshop, we’ll cover the practical knowledge you need to get started in software and service design for the IoT, including:
- Why UX for IoT is about service design as much as hardware interactions
- Beautiful seams: the unexpected challenges IoT technology creates for UX designers
- Techniques for designing coherent user experiences across systems of devices
- Top questions you need to ask when working with device and sensor data
About Claire Rowland
Claire Rowland is an independent UX and product strategy consultant working on internet of things products and services for mainstream consumers. She is the lead author of Designing Connected Products: UX for the Consumer Internet of Things, published by O’Reilly.
Claire has a particular interest in the use of technology in mundane, everyday activities and taking products from early adopter to mass market audiences. Previously, she worked on energy management and home automation services as the service design manager for AlertMe, a connected home platform provider. Prior to this, she was head of research for the London studio of design consultancy Fjord, where she led Fjord’s involvement in the Smarcos EU consortium researching the interusability of interconnected embedded devices and services.